Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Getting error while launching game

Getting error while launching game
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 [sT]_Virus


Join Date: 5 July 2011
Posts:54
Posted 7 September 2022 - 3:12 pm
Hi Team,

I have recently changed laptop and installed AOE from steam as well as installed patches as suggested by voobly.

Game diagnostic is saying everything is ok (screenshot is attached).

However, not able to launch new game (screenshot attached).

Can someone pl help.

Regards,
Virus
Attachments:
Voobly error 1.jpg (file size: 182.71 KB)
Voobly error 2.jpg (file size: 386.99 KB)

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 +kwin


Join Date: 21 November 2012
Posts:2119
Posted 7 September 2022 - 5:57 pm
Here are the required game room settings:
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39285
Posted 10 September 2022 - 12:06 pm
Were you able to solve the issue by applying the recommended game room settings?
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 [sT]_Virus


Join Date: 5 July 2011
Posts:54
Posted 11 September 2022 - 1:51 pm
Hi,

Still not working.

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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39285
Posted 11 September 2022 - 5:03 pm
Please follow ALL steps in this self-help article and perform a clean installation of AoE II HD.
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 [sT]_Virus


Join Date: 5 July 2011
Posts:54
Posted 12 September 2022 - 7:42 pm
Awesome. Thanks, working now.
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39285
Posted 12 September 2022 - 8:06 pm
Glad to hear you got it working. You are welcome. :)


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