Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > KEEP BEING DISCONNECTED FROM VLOOBY
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voobly.com/forum/thread/266495/1#pagebrowser1
In order to check if its the internet issue, I played Battlefield 1 Online while left Voobly Open --- result -- Voobly Messenger Chat was disconnected, while no lag on Battlefield 1 (noor disconnection)
Also did the ping thing on prompt and no changes
Can someone help me?
On vloobly after game launches I drop
NAT configuration
1. Login to your router.
2. Navigate to your routers port forwarding section, also frequently called virtual server.
3. Type 16000 and use protocol UDP.
4. Double check your Ipv4-adress and make sure it's right
5. Test your ports, either by port checker/network diagnostics or by joining game rooms
- Please take screenshots on the NAT configuration if not successful.
Make an exception for Voobly in your antivirus software and firewall settings
1. Locate: System and Security -> Windows Defender Firewall > Allowed Applications
2. Find Voobly and tick the boxes for public and private
3. Save by pressing OK.
Regards,
VTech Team
Ping test with Voobly -- Do you think its the ISP issue?
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You are paying for their services and helping you out is the very least they can do.
Server Name
www.voobly.com
External Port Start
16000
External Port End
16000
Protocol
UDP
Internal Port Start
16000
Internal Port End
16000
Server IP Address
192.168.0.1
WAN Interfac
wanbridge
The IP you are trying to set is incorrect. You must write down your IPv4.
You can easily find your IPv4 the following way:
1) Windows > Run
2) Type "cmd" > accept
3) Type "ipconfig" and press enter
4) Search for your IPv4
please find below:
is it correct?
many thanks