Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > I can't install the compatibility patch
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Please do a clean installtion of Age of Empires II HD, as stated in this link :
https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Make sure you follow all steps.
I followed the instructions step by step and i keep getting the same message "Age2HD installation was not detected at" when I try to install the compatibility patch so i have to select manually the directory and even doing that when every time I enter a lobby I get the pop up "You must install compatibility patch"
You'll need to do a game diagnostics.
For that, go to your lobby. Above-left, click on Options->Game Diagnostics.
Click begin scan.
Screenshot it and upload it here : [You must login to view link]
Then post your screenshot here.
Keep clicking "Yes" up to 10 times.
If it still doesn't work, go to C:\Program Files (x86)\Steam\steamapps\common\Age2HD\
Check if there is any folder called "New folder". If yes, enter it and copy everything inside then past it there : C:\Program Files (x86)\Steam\steamapps\common\Age2HD
Give me your feedback.
It worked!! it was because the New Folder
Thanks!!
It worked!! it was because the New Folder
Thanks!!
Thread closed.