Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Voobly keep freeze in room

Voobly keep freeze in room
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 [KtwR]0kedokie


Joined:  13 de marzo de 2012
Posts: 7
Escrito 12 de diciembre de 2023 - 10:37 a.�m.
Got this issue repeatedly, so i have to alt + ctrl + del to close it again,

This happen every time i join in the room, not freeze directly but awating some minutes, and also if someone sending message to me, will be freeze, so i have lost many times to play a game

I have clear uninstall voobly, and also have run anti virus and mallware, everything good
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 +chris@voobly

Voobly Team


Joined:  3 de octubre de 2007
Posts: 41361
Escrito 13 de diciembre de 2023 - 15:51 p.�m.
Try this:
[You must login to view link]

Please keep in mind, that this directory also exists for different game mods, e. g. Wololo Kingdoms or 1.6 Game Data. You must clear those directories as well. That should fix the issue.
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 [KtwR]0kedokie


Joined:  13 de marzo de 2012
Posts: 7
Escrito 15 de diciembre de 2023 - 13:35 p.�m.
i have deleted but still got the same issue but not frequently like before
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 +chris@voobly

Voobly Team


Joined:  3 de octubre de 2007
Posts: 41361
Escrito 17 de diciembre de 2023 - 11:21 a.�m.
If the problem persists, please perform a clean installation of the Voobly client:
[You must login to view link]
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 [KtwR]0kedokie


Joined:  13 de marzo de 2012
Posts: 7
Escrito 31 de diciembre de 2023 - 07:35 a.�m.
same, nothing change
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 +chris@voobly

Voobly Team


Joined:  3 de octubre de 2007
Posts: 41361
Escrito 3 de enero de 2024 - 15:48 p.�m.
Can you please give me a screenshot of Start > Run > Winver.
And please paste me the results of the game diagnostics. Thank you.
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 [KtwR]0kedokie


Joined:  13 de marzo de 2012
Posts: 7
Escrito 9 de enero de 2024 - 12:04 p.�m.
i attached the file
Adjuntos:
voobly.png (tamaño: 194.84 KB)
game diagnostic.txt (tamaño: 1.53 KB)

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 [KtwR]0kedokie


Joined:  13 de marzo de 2012
Posts: 7
Escrito 9 de enero de 2024 - 12:06 p.�m.
note, this is happen only in room game lobby
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 +chris@voobly

Voobly Team


Joined:  3 de octubre de 2007
Posts: 41361
Escrito 9 de enero de 2024 - 12:16 p.�m.
Run this in an administrator elevated command prompt.
Code:
dism /online /cleanup-image /scanhealth dism /online /cleanup-image /checkhealth dism /online /cleanup-image /restorehealth sfc /scannow
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 [KtwR]0kedokie


Joined:  13 de marzo de 2012
Posts: 7
Escrito 12 de enero de 2024 - 01:19 a.�m.
did it, nothing happen
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 +chris@voobly

Voobly Team


Joined:  3 de octubre de 2007
Posts: 41361
Escrito 14 de enero de 2024 - 10:50 a.�m.
Please perform a clean installation of the game as well, after performing a clean installation of the client.

Client: [You must login to view link]
AOC: [You must login to view link]
HD: [You must login to view link]


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