Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Voobly keep freeze in room

Voobly keep freeze in room
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 [KtwR]0kedokie


Join Date: 13 March 2012
Posts:7
Posted 12 December 2023 - 11:37 am
Got this issue repeatedly, so i have to alt + ctrl + del to close it again,

This happen every time i join in the room, not freeze directly but awating some minutes, and also if someone sending message to me, will be freeze, so i have lost many times to play a game

I have clear uninstall voobly, and also have run anti virus and mallware, everything good
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Posted 13 December 2023 - 4:51 pm
Try this:
[You must login to view link]

Please keep in mind, that this directory also exists for different game mods, e. g. Wololo Kingdoms or 1.6 Game Data. You must clear those directories as well. That should fix the issue.
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 [KtwR]0kedokie


Join Date: 13 March 2012
Posts:7
Posted 15 December 2023 - 2:35 pm
i have deleted but still got the same issue but not frequently like before
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Posted 17 December 2023 - 12:21 pm
If the problem persists, please perform a clean installation of the Voobly client:
[You must login to view link]
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 [KtwR]0kedokie


Join Date: 13 March 2012
Posts:7
Posted 31 December 2023 - 8:35 am
same, nothing change
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Posted 3 January 2024 - 4:48 pm
Can you please give me a screenshot of Start > Run > Winver.
And please paste me the results of the game diagnostics. Thank you.
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 [KtwR]0kedokie


Join Date: 13 March 2012
Posts:7
Posted 9 January 2024 - 1:04 pm
i attached the file
Attachments:
voobly.png (file size: 194.84 KB)
game diagnostic.txt (file size: 1.53 KB)

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 [KtwR]0kedokie


Join Date: 13 March 2012
Posts:7
Posted 9 January 2024 - 1:06 pm
note, this is happen only in room game lobby
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Posted 9 January 2024 - 1:16 pm
Run this in an administrator elevated command prompt.
Code:
dism /online /cleanup-image /scanhealth dism /online /cleanup-image /checkhealth dism /online /cleanup-image /restorehealth sfc /scannow
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 [KtwR]0kedokie


Join Date: 13 March 2012
Posts:7
Posted 12 January 2024 - 2:19 am
did it, nothing happen
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 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39289
Posted 14 January 2024 - 11:50 am
Please perform a clean installation of the game as well, after performing a clean installation of the client.

Client: [You must login to view link]
AOC: [You must login to view link]
HD: [You must login to view link]


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