Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Game won't launch - Please help
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I have tried to join and launch games of AoE2 Conquerors but get the same error message each time,
I have checked antivirus and firewall, restarted and reinstalled but still no luck
any advice greatly appreciated...
i have enclosed a screenshot of my diagnostic log...
thanks in advance....
can you please attach a screenshot of the error you get?
please find enclosed
Where did you get the game from?
Please do a few things.
1. Update your OS (NVIDIA GeForce) and or any other Operating system you have.
2. Try these settings here: [You must login to view link]
3. Make sure to allow Voobly & Game through any firewall/antivirus.
--> If none of these above fix it then please screenshot or copy+paste your game diagnostics/pathing here!
Hopefully this helps if not please let us know and I will give you a few more things I think it could be (Installation or piracy issue)