Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Voobly crashes just after successful login and loaded friend list

Voobly crashes just after successful login and loaded friend list
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 Leto_Salome


Joined:  3 February 2020
Posts: 2
Edited 14 March 2020 - 2:06 pm by Leto_Salome
Simple as that, this is what is found in the Windows (10, home) event log:
Code:
Faulting application name: voobly.exe, version: 0.1.1.1262, time stamp: 0x5cdad723 Faulting module name: KERNELBASE.dll, version: 10.0.18362.719, time stamp: 0x4061c730 Exception code: 0xc000041d Fault offset: 0x00114192 Faulting process id: 0x3b40 Faulting application start time: 0x01d5fa04a3a15e42 Faulting application path: C:\Program Files (x86)\Voobly\voobly.exe Faulting module path: C:\Windows\System32\KERNELBASE.dll Report Id: 1761918a-a547-475d-8c9e-0770325708e5 Faulting package full name: Faulting package-relative application ID:
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 sunny


Joined:  17 January 2015
Posts: 2412
Posted 17 March 2020 - 3:37 am
Please follow the steps mentioned here to perform a clean installation of the Voobly client
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If the problem persists, make sure your windows is up to date. If you have any security applications on your computer, you may want to add an exception for Voobly and AOC into it.



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