Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Error Message on Game Diagnostics
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I am having issues with making the game compatible with Voobly server. I have already gone thru this https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch and done every step.
The error message I am getting on the Game Diagnostics message is this the attached picture.
Could you please me with this situation?
Thank you in advance.
Do you have any "new folder" in your \age2HD directory? If yes, then you have to move that what is contained there to the \age2HD directory from the "new folder".
Non-DirectPlay game path is 'c:\program files (x86)\voobly\gamedata\aoc\userpatch'
Verifying 'c:\program files (x86)\voobly\gamedata\aoc\userpatch\language_x1.dll' exists...
Failure!
The file was not found at the location the registry said it should be. The registry keys need to either be fixed or the game needs to be moved to the proper location.
Can you please upload the screenshot of your game diagnostic?
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