Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Banned ip or just ISP issue?

Banned ip or just ISP issue?
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 Night_Sirk


Joined:  2 May 2018
Posts: 4
编辑5 June 2019 - 6:36 am通过+chris@voobly
Hi, I have a quite confusing problem with Voobly.. The connection is not working from my home landline internet connection, not even connecting to voobly.com website. Tried with several devices / browsers / reset the router. All other websites work fine in all scenarios.

But when I move to another Internet connection, such as mobile hotspot, also voobly.com works like a charm. Could my IP be banned by Voobly or is it likely a ISP issue?
(I am writing this using the internet connection from my phone)

Please let me know if you need additional information.

Br,
Night_Sirk
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 james


Joined:  28 November 2011
Posts: 2953
发布4 June 2019 - 8:29 pm
You're not banned.
Moved to tech support.
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
发布5 June 2019 - 6:37 am
Can you please give us the output of: Start > Type "cmd" > Click "Command Prompt" > type "tracert www.voobly.com" and hit Enter.

Repeat the steps above with client.voobly.com. Now take a screenshot of both and upload here. Thank you.
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 Night_Sirk


Joined:  2 May 2018
Posts: 4
发布5 June 2019 - 5:36 pm
Screenshots attached.

Please let me know if you need additional information.
附件：
Capture client.voobly.jpg （文件大小： 82.86 KB)
Capture www.voobly.jpg （文件大小： 73.45 KB)

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 Rochardo


Joined:  8 June 2019
Posts: 1
发布8 June 2019 - 9:25 am
I was banned by a third party program that is xmouse, but I did not know it was forbidden to use it and now I have to wait 3 days to play, seriously it seems an exaggeration. simply deny the access to play because not all games is forbidden this type of programs and to uninstall and install it every time I find it stupid
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 Night_Sirk


Joined:  2 May 2018
Posts: 4
发布10 June 2019 - 3:42 pm
Rochardo, I don't think your situation is relevant to the issue I am facing.
Apparently I am not banned, but there are some other connection issues.

Still waiting for reply. Looking forward to playing!

Br,
Night_Sirk
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
发布10 June 2019 - 4:48 pm
Night_Sirk wrote:
Screenshots attached.

Please let me know if you need additional information.

Which of the web sites below are working?
http://support.voobly.com
http://vtech.voobly.com
http://www.voobly.com

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 [SOEE]Chessophilus


Joined:  24 October 2012
Posts: 3
发布10 June 2019 - 5:10 pm
I have the exact same issue, forced to use a VPN to access voobly with my computer
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
发布10 June 2019 - 5:15 pm
[SOEE]Chessophilus wrote:
I have the exact same issue, forced to use a VPN to access voobly with my computer

Can you please give us the output of: Start > Type "cmd" > Click "Command Prompt" > type "tracert www.voobly.com" and hit Enter.

Repeat the steps above with client.voobly.com. Now take a screenshot of both and upload here. Thank you.
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 [SOEE]Chessophilus


Joined:  24 October 2012
Posts: 3
发布10 June 2019 - 5:46 pm
[You must login to view link]
[You must login to view link]
Here you go, idk how to attach files here
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 Night_Sirk


Joined:  2 May 2018
Posts: 4
发布18 June 2019 - 3:21 pm
I'm not sure what has happened but now the sites listed below are working just fine!

http://support.voobly.com
http://vtech.voobly.com
http://www.voobly.com

The last one definitely did not work earlier, but now it seems fixed (?).
Not sure if you did anything, but a thanks I guess is in order!


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