Banned ip or just ISP issue?

 Night_Sirk


Join Date: 2 May 2018
Posts:4
Edited 5 June 2019 - 8:36 am by +[email protected]
Hi, I have a quite confusing problem with Voobly.. The connection is not working from my home landline internet connection, not even connecting to voobly.com website. Tried with several devices / browsers / reset the router. All other websites work fine in all scenarios.

But when I move to another Internet connection, such as mobile hotspot, also voobly.com works like a charm. Could my IP be banned by Voobly or is it likely a ISP issue?
(I am writing this using the internet connection from my phone)

Please let me know if you need additional information.

Br,
Night_Sirk
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 +[email protected]


Join Date: 29 November 2011
Posts:2851
Posted 4 June 2019 - 10:29 pm
You're not banned.
Moved to tech support.
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 +[email protected]


Join Date: 3 October 2007
Posts:9516
Posted 5 June 2019 - 8:37 am
Can you please give us the output of: Start > Type "cmd" > Click "Command Prompt" > type "tracert www.voobly.com" and hit Enter.

Repeat the steps above with client.voobly.com. Now take a screenshot of both and upload here. Thank you.
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 Night_Sirk


Join Date: 2 May 2018
Posts:4
Posted 5 June 2019 - 7:36 pm
Screenshots attached.

Please let me know if you need additional information.
Attachments:
Capture client.voobly.jpg (file size: 82.86 KB)
Capture www.voobly.jpg (file size: 73.45 KB)

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 Rochardo


Join Date: 8 June 2019
Posts:1
Posted 8 June 2019 - 11:25 am
I was banned by a third party program that is xmouse, but I did not know it was forbidden to use it and now I have to wait 3 days to play, seriously it seems an exaggeration. simply deny the access to play because not all games is forbidden this type of programs and to uninstall and install it every time I find it stupid
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 Night_Sirk


Join Date: 2 May 2018
Posts:4
Posted 10 June 2019 - 5:42 pm
Rochardo, I don't think your situation is relevant to the issue I am facing.
Apparently I am not banned, but there are some other connection issues.

Still waiting for reply. Looking forward to playing!

Br,
Night_Sirk
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 +[email protected]


Join Date: 3 October 2007
Posts:9516
Posted 10 June 2019 - 6:48 pm
Night_Sirk wrote:
Screenshots attached.

Please let me know if you need additional information.

Which of the web sites below are working?
http://support.voobly.com
http://vtech.voobly.com
http://www.voobly.com

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 [SOEE]Chessophilus


Join Date: 24 October 2012
Posts:3
Posted 10 June 2019 - 7:10 pm
I have the exact same issue, forced to use a VPN to access voobly with my computer
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 +[email protected]


Join Date: 3 October 2007
Posts:9516
Posted 10 June 2019 - 7:15 pm
I have the exact same issue, forced to use a VPN to access voobly with my computer

Can you please give us the output of: Start > Type "cmd" > Click "Command Prompt" > type "tracert www.voobly.com" and hit Enter.

Repeat the steps above with client.voobly.com. Now take a screenshot of both and upload here. Thank you.
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 [SOEE]Chessophilus


Join Date: 24 October 2012
Posts:3
Posted 10 June 2019 - 7:46 pm
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Here you go, idk how to attach files here
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 Night_Sirk


Join Date: 2 May 2018
Posts:4
Posted 18 June 2019 - 5:21 pm
I'm not sure what has happened but now the sites listed below are working just fine!

http://support.voobly.com
http://vtech.voobly.com
http://www.voobly.com

The last one definitely did not work earlier, but now it seems fixed (?).
Not sure if you did anything, but a thanks I guess is in order!


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