Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > ebueulax.dll was not found in proper place

ebueulax.dll was not found in proper place
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 Mrfudog


Joined:  15 March 2018
Posts: 11
Posted 2 October 2018 - 2:48 pm
The ebueulax.dll file was not found, no idea what that file is or does or where to get it from. Help would be appreciated.
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 kitt


Joined:  13 January 2008
Posts: 17680
Posted 2 October 2018 - 3:26 pm
hi
from options at the top of a lobby, do the diagnostic and show here
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 Mrfudog


Joined:  15 March 2018
Posts: 11
Edited 15 October 2018 - 4:38 pm by Mrfudog
Here
Attachments:
Capture.PNG (file size: 26.75 KB)

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 hassan


Joined:  14 July 2007
Posts: 828
Posted 15 October 2018 - 5:04 pm
Hi
Download the compatibility patch here : [You must login to view link]
Install it and relaunch Voobly. Do again the Game Diagnostics. It should be fine after that.
Give us your feed-back :)
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 Mrfudog


Joined:  15 March 2018
Posts: 11
Posted 15 October 2018 - 5:06 pm
Did that couple of times, now am following the clean installation once more. Is there a specific place the compatibility patch should be installed?
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 Mrfudog


Joined:  15 March 2018
Posts: 11
Posted 15 October 2018 - 5:11 pm
This comes up when starting the patch installer
Attachments:
Capture.PNG (file size: 3.16 KB)

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 Mrfudog


Joined:  15 March 2018
Posts: 11
Posted 15 October 2018 - 5:18 pm
I did the complete clean install and placed the compatibility patch in steamapps/common/age2hd/userpatch, still same error
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Capture.PNG (file size: 26.27 KB)

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 hassan


Joined:  14 July 2007
Posts: 828
Edited 15 October 2018 - 5:19 pm by hassan
Alright. Did you click "Yes" and try ?
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 Mrfudog


Joined:  15 March 2018
Posts: 11
Posted 15 October 2018 - 5:20 pm
can u maybe find the ebueulax.dll file and tell me where it should be?
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 Mrfudog


Joined:  15 March 2018
Posts: 11
Posted 15 October 2018 - 5:21 pm
yes, could some workshop items be causing this?
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 hassan


Joined:  14 July 2007
Posts: 828
Posted 15 October 2018 - 5:26 pm
Mrfudog wrote:
yes, could some workshop items be causing this?
That's definitely the compatibility patch which is not correctly installed. Since when it happens ? Did you ever play with the Age2HD on Voobly?
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 Mrfudog


Joined:  15 March 2018
Posts: 11
Posted 15 October 2018 - 5:28 pm
Okey, on an old computer it worked, on the new one never
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 hassan


Joined:  14 July 2007
Posts: 828
Posted 15 October 2018 - 5:34 pm
Alright. I'd suggest you then this :
Do a clean installtion of Age of Empires II HD, follow this link :
https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Make sure you follow all steps.
It has also the step to install the compatibility patch. So follow it and normally it should be fine :)
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 Mrfudog


Joined:  15 March 2018
Posts: 11
Posted 15 October 2018 - 5:58 pm
i did that multiple times now, where should i install the comp patch?
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 hassan


Joined:  14 July 2007
Posts: 828
Posted 15 October 2018 - 6:03 pm
Mrfudog wrote:
i did that multiple times now, where should i install the comp patch?
It's mentionned in the step 14 of the link I sent you. Just please follow carefully the steps and it should work. Step by step with calm :)


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