Community Forums > Technical Support > Voobly Client: Questions and Problems > Game Diagnostic Tool > Diagnostics: Game Installation problem has been detected

Diagnostics: Game Installation problem has been detected

 [ByT]Balzako


Group: Standard Membership
Join Date: 26 March 2013
Posts:3
Posted 16 February 2018 - 12:55 am
I'm having the same problems. Also the links provided up in te thread are not working :((
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 +kitt


Group: Systems Operations
Join Date: 13 January 2008
Posts:16143
Posted 16 February 2018 - 1:34 am
hi
have you tried following this: https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
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 [ByT]Balzako


Group: Standard Membership
Join Date: 26 March 2013
Posts:3
Edited 16 February 2018 - 1:34 pm by [ByT]Balzako

Hi, the link it's not working for me :S. Server is down is all I see

EDIT: now the url is working. Let's see if I can make it run :P
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 +kitt


Group: Systems Operations
Join Date: 13 January 2008
Posts:16143
Posted 16 February 2018 - 1:35 pm
hi
works for me. try viewing with a different browser.
or
https://support.voobly.com
and scroll down the the trouble shoot links
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 [ByT]Balzako


Group: Standard Membership
Join Date: 26 March 2013
Posts:3
Posted 18 February 2018 - 1:24 am
I had to install my very old disks and then it worked. :S.
I couldn't make it run without the disk installation.
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 +kitt


Group: Systems Operations
Join Date: 13 January 2008
Posts:16143
Posted 18 February 2018 - 2:07 am
hi
ok
so all ok now?
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 finlayfoodle


Group: Standard Membership
Join Date: 9 April 2018
Posts:2
Posted 9 April 2018 - 8:54 pm
I'm having the same problem as these people had. I've followed: [You must login to view link] and I've tried everything else suggested here. I tried downloading and installing the compatibility patch manually from [You must login to view link] but it was version 4 which I think is too old? I also tried going to [You must login to view link] which is the link in the Game Diagnostics tool. The page won't load.

Hope there's a solution to this so that I don't need to go back to Steam!
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 +kitt


Group: Systems Operations
Join Date: 13 January 2008
Posts:16143
Posted 9 April 2018 - 11:45 pm
hi
you probably need to uninstall everything. reboot. then follow the tutorial again.
https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
this is new link to the patch: [You must login to view link]

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 finlayfoodle


Group: Standard Membership
Join Date: 9 April 2018
Posts:2
Posted 11 April 2018 - 10:26 am
Thanks very much. It worked and I played my first ever game last night! It seems that one link was all I was missing. :)
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 +kitt


Group: Systems Operations
Join Date: 13 January 2008
Posts:16143
Posted 11 April 2018 - 2:18 pm
hi
ok


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