Help Center > Games > Age of Empires II > Games: Error:OE: 0028:C000EC99

Contents: 1 Symptoms 2 Cause 3 Resolution 4 Applies to

Symptoms

• When you start or play one of the games listed at the beginning of this article on a computer that is running Microsoft Windows Millennium Edition (Me) or Microsoft Windows 98, you may receive the following error message:

1. In Microsoft Windows Millennium Edition (Me)
2. Error:OE: 0028:C000EC99

• You may also recieve this error message:

1. In Microsoft Windows 98
2. 0028:C0006EB2 in VXD VMM(01)

Cause

• This behavior can occur if a VIA Busmaster controller and video adapter based on the nVidia chip set is installed in your computer.

Resolution

• To resolve this issue, install the latest VIA 4-in-1 driver.
• Important Contact your hardware manufacturer before you install the latest VIA 4-in-1 driver on your computer or make any modifications to your computer's BIOS settings.
• For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

1. 65415 Hardware and Software Third-Party Vendor Contact List, A-K
2. 60781 Hardware and Software Third-Party Vendor Contact List, L-P
3. 60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

• To work around this issue, disable DirectDraw in the DirectX Diagnostic Tool window:

1. Click Start, and then click Run.
2. In the Open box, type dxdiag, and then click OK.
3. Click the Display tab.
4. Click Disable under DirectX Features (next to DirectDraw Acceleration).
5. When you receive the following warning, click OK
6. Click Exit.

Applies to

• Microsoft Age of Empires II: The Age of Kings
• Microsoft Age of Empires II: The Conquerors Expansion
• Microsoft Age of Empires II Gold Edition

---

Last updated on 27 May 2010 - 2:52 pm by DrSnake