I cannot pass the network diagnostics test!

 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 17 April 2025 - 6:04 am
Start > Run > type “cmd” and hit Enter > tracert client.voobly.com and wait for the traceroute to complete.
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 Anmuydarp


Joined:  8 April 2025
Posts: 73
Edited 17 April 2025 - 6:39 am by Anmuydarp
I am still getting the port is closed and Network Health is Poor, I am unable to play it shows fp. It shows the following picture PFA
Attachments:
tracert.JPG (file size: 61.22 KB)

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 Anmuydarp


Joined:  8 April 2025
Posts: 73
Posted 17 April 2025 - 7:40 am
This is second time result when I run. PFA
Attachments:
secondtime.JPG (file size: 68.13 KB)

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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 17 April 2025 - 8:04 am
The second traceroute makes no sense. Are you connected to any VPN services or perhaps a second network card / WiFi adapter connected to a different network?
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 Anmuydarp


Joined:  8 April 2025
Posts: 73
Posted 17 April 2025 - 9:19 am
No, the first picture is the true one may be the second time I have connected to Windscribe VPN. Now, what should I do, should I contact to my ISP and make port forwarded to 16000 or make static IP?
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 Anmuydarp


Joined:  8 April 2025
Posts: 73
Posted 17 April 2025 - 9:20 am
Here is the third time PFA
Attachments:
thirdtime.JPG (file size: 71.98 KB)

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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 17 April 2025 - 9:32 am
Delete the port forwarding rule and create a new one; however this time please forward UDP 27000.

Restart the router after by temporary removing the power cable.

Then change the NAT-T port in your Voobly settings to UDP 27000 as well:
[You must login to view link]

Restart Voobly and run network diagnostics again!
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 Anmuydarp


Joined:  8 April 2025
Posts: 73
Posted 17 April 2025 - 9:45 am
Still the same problem, I have done 27000 port forwarding and removed power cable of router restarted and changed NAT-T to 27000 restarted voobly still the connection is poor
Attachments:
Poor2.JPG (file size: 366.28 KB)

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 Anmuydarp


Joined:  8 April 2025
Posts: 73
Posted 17 April 2025 - 10:13 am
Why is port forwarding essential, why cannot I get a direct Healthy good connection without port forwarding?
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 17 April 2025 - 3:27 pm
Because Direct Play is 30 years old and requires multiple forwarded ports. We have already simplified this and just a single UDP port is required.
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 Anmuydarp


Joined:  8 April 2025
Posts: 73
Posted 18 April 2025 - 12:20 pm
So, any more suggestions 27000 UDP is not working too.
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 18 April 2025 - 2:29 pm
Do you have any software firewall or anti virus product installed on your computer?

I also need the version number of your Windows 10. Start > run > winver
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 Anmuydarp


Joined:  8 April 2025
Posts: 73
Posted 18 April 2025 - 2:59 pm
I removed firewall this is a new laptop, no anti virus software are installed. I have done the scan check ups like scanhealth checkhealth restorehealth and sfscannow all the scans are clear. My winver is pasted below PFA
Attachments:
winver.JPG (file size: 37.15 KB)

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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 18 April 2025 - 7:18 pm
Question: were you having the same problem with your old computer / laptop?
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 Anmuydarp


Joined:  8 April 2025
Posts: 73
Posted 19 April 2025 - 1:41 am
I used to play steam, and I still play steam upto today I had no problem even then and even now.


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