Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Network Connection Error [Code: 10000005]

Network Connection Error [Code: 10000005]
Subscribe

 Biciobest


Join Date: 26 December 2008
Posts:6
Posted 1 December 2024 - 4:08 pm
I can't log into voobly anymore. I tried deleting and reinstalling Voobly, restarted my PC and router and kept the firewalls deactivated. I can only get in using a VPN connection, but obviously it's much slower.
Any solution to play normally as before without using a VPN server? Thanks in advance.
Link | Reply | Quote
 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39326
Edited 3 December 2024 - 12:45 pm by +chris@voobly
1x5 or 5x0 are client side issues, e. g. unable to resolve DNS names or an AntiVirus / Firewall blocking outgoing traffic. Try rebooting your router e. g. unplug and replug the power cable for 10 seconds.
Link | Reply | Quote
 Biciobest


Join Date: 26 December 2008
Posts:6
Posted 9 December 2024 - 9:58 pm
Thanks Chris, I did what you suggested, but the problem persists. Do you have any other advice please? Could I have been banned?
Link | Reply | Quote
 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39326
Posted 9 December 2024 - 10:04 pm
What's your OS version? Start > Run > winver
Link | Reply | Quote
 Biciobest


Join Date: 26 December 2008
Posts:6
Posted 10 December 2024 - 12:44 am
i have windows 7
Link | Reply | Quote
 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39326
Posted 10 December 2024 - 9:29 am
Try resetting the Windows Defender Firewall:
[You must login to view link]
Link | Reply | Quote
 Biciobest


Join Date: 26 December 2008
Posts:6
Posted 11 December 2024 - 12:27 pm
done, but still the same error
Link | Reply | Quote
 +chris@voobly

Voobly Team


Join Date: 3 October 2007
Posts:39326
Posted 11 December 2024 - 4:46 pm
Please show me the output of
Start > run > type "cmd" > click enter

nslookup client.voobly.com

AND (this may take a while)

tracert client.voobly.com

Take two screenshots and upload them here at the forums. Click reply instead of using quick reply below and upload both files.
Link | Reply | Quote
 Biciobest


Join Date: 26 December 2008
Posts:6
Posted 13 December 2024 - 10:22 pm
iìve done what you have said. Those are the screenshots of CMD.
Attachments:
Cmd1.PNG (file size: 17.23 KB)
CMD2.PNG (file size: 39.8 KB)




Link | Reply | Quote
[1]
Displaying 1 - 9 out of 9 posts
Forum Jump:
2 User(s) are reading this topic (in the past 30 minutes)
0 members, 2 guests