Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Problem to launch

Problem to launch
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 __m


Joined:  1 April 2020
Posts: 4
Posted 18 August 2024 - 11:00 am
HELLO

I HAVE PROBLEM I CAN'T LAUNCH TO JOIN GAME

I SEE MESSAGE LIKE THIS .

voobly running the diagnostics tool is strongly recommended
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 18 August 2024 - 11:01 am
Please paste us the results of the diagnostics tool. Thank you.
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 __m


Joined:  1 April 2020
Posts: 4
Posted 18 August 2024 - 11:34 am
everything
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Screenshot_4.png (file size: 75.79 KB)

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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 18 August 2024 - 12:06 pm
The game MUST NOT be installed inside the home directory. Please review this self-help article:
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 __m


Joined:  1 April 2020
Posts: 4
Posted 18 August 2024 - 12:15 pm
Does that mean I have to uninstall the game or what?
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 18 August 2024 - 12:16 pm
Please perform a clean installation of the game as explained in the self-help article I linked above. Currently the game is installed inside your home directory e. g. C:\Users\ it however must be installed to C:\Program Files (x86)\.
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 __m


Joined:  1 April 2020
Posts: 4
Posted 18 August 2024 - 3:20 pm
Thanks you
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 18 August 2024 - 3:28 pm
You are welcome. :)


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