Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Problem to launch

Problem to launch
Subscribe

 __m


Joined:  1 April 2020
Posts: 4
Posted 18 August 2024 - 11:00 am
HELLO

I HAVE PROBLEM I CAN'T LAUNCH TO JOIN GAME

I SEE MESSAGE LIKE THIS .

voobly running the diagnostics tool is strongly recommended
Attachments:
Screenshot_3.png (file size: 24.93 KB)

Link | Reply | Quote
 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 18 August 2024 - 11:01 am
Please paste us the results of the diagnostics tool. Thank you.
Link | Reply | Quote
 __m


Joined:  1 April 2020
Posts: 4
Posted 18 August 2024 - 11:34 am
everything
Attachments:
Screenshot_4.png (file size: 75.79 KB)

Link | Reply | Quote
 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 18 August 2024 - 12:06 pm
The game MUST NOT be installed inside the home directory. Please review this self-help article:
[You must login to view link]
Link | Reply | Quote
 __m


Joined:  1 April 2020
Posts: 4
Posted 18 August 2024 - 12:15 pm
Does that mean I have to uninstall the game or what?
Link | Reply | Quote
 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 18 August 2024 - 12:16 pm
Please perform a clean installation of the game as explained in the self-help article I linked above. Currently the game is installed inside your home directory e. g. C:\Users\ it however must be installed to C:\Program Files (x86)\.
Link | Reply | Quote
 __m


Joined:  1 April 2020
Posts: 4
Posted 18 August 2024 - 3:20 pm
Thanks you
Link | Reply | Quote
 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 18 August 2024 - 3:28 pm
You are welcome. :)


Link | Reply | Quote
[1]
Displaying 1 - 8 out of 8 posts
Forum Jump:
1 User(s) are reading this topic (in the past 30 minutes)
0 members, 1 guests

目前最热门的是:
TDII (25 用户)
TIW 2020 Map votes (22 用户)
This is War 2016 (20 用户)
AoKTS updates (17 用户)
过去一周最活跃的帖子：