Hi Chris,

I was directed to reach out to you. I recently purchased the Gold membership primarily due to see AKA rates. However, it appears that the AKA system is not functioning correctly. I'm only able to see AKA rates for a very limited number of players, even though I have many known friends who are playing on higher-rated accounts.

Additionally, others cannot see my own AKA rate either. I have not changed my IP address.

Can you please advise on how we can resolve this issue?

Best regards

Hold down CTRL and hover over another player's name in the user list at the right side. This will reveal the AKA rate and you will no longer see the AKA rate hidden notification.

Holding down CTRL just shows me the Voobly client version, but no AKA rating :o(

Not all players have an AKA rate. When you see the client version, you'll also be shown the AKA rate -- if the player got one. Keep in mind, that the AKA rate may be inaccurate when players share their accounts with each other.