Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Unable to sign in voobly

Unable to sign in voobly
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 _MW_


Joined:  13 June 2020
Posts: 9
Posted 17 June 2023 - 2:41 pm
Is the server down because I am unable to sign in. Says Lost connection to the server.
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41360
Posted 17 June 2023 - 2:45 pm
We are not aware of any problems or network outages. No reports by our service provider OVH either.
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 _MW_


Joined:  13 June 2020
Posts: 9
Posted 17 June 2023 - 2:47 pm
Interesting. I cannot sign in to Messenger but can access Voobly website without an issue.
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 _MW_


Joined:  13 June 2020
Posts: 9
Posted 17 June 2023 - 3:14 pm
Anything I can do to resolve the issue? I disabled the firewall as well as reinstalled voobly. No luck.
Someone inadvertently blocked my ip?
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41360
Posted 17 June 2023 - 3:36 pm
In most cases this is caused by AntiVirus / Internet Security software. Uninstall, reboot, re-install, reboot... that should fix it.
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 _MW_


Joined:  13 June 2020
Posts: 9
Posted 17 June 2023 - 3:51 pm
I tried that didnt work. I started my vpn and that let me in. Not sure why it didnt work without vpn.
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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41360
Posted 17 June 2023 - 5:55 pm
You could try this:
[You must login to view link]


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