Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > I can't enter any lobby
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I've just downloaded Voobly's client and it strikes me that it doesn't load at all. It stays loading, and screen rather freezes.
I'm a former aoe/aoc player, so i know how Voobly works, but I don't know what to do with this, is it a common error?
Here i have a screenshot for you to see. Please help me if you can.
Please follow those steps to install everything correctly.
First, uninstall everything (the game and the mod). I also assume you didn't use any tool or any software which is not supported or approved by Voobly.
Then please do a clean installtion of Age of Empires II HD. Follow this link :
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Make sure you follow all steps.