Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Problem signing in voobly desktop
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Remember to add Voobly to your Antivirus and Windows Firewall Exception List.
I already tried the clean installation and nothing change and it is in the exception list of the firewall.
I tried changing the compatibility settings and running as administrator and nothing.
I realised that no matter the username or password that you write (correct or not) when I click in sing in the program always closes
Seems to be a permission issue.
They should be named as the following:
Voobly.txt
Voobly(1).txt and so on
As you have said you are experimenting crashes, please provide use your dmp files. The dump file will tell us if it's a system or application error.
minidump(1).dmp and so on. Just the latest ones should be enough.