Problem signing in voobly desktop

 KUAJO


Join Date: 7 April 2020
Posts:4
Posted 7 April 2020 - 9:54 pm
I write my username and password then i click in sign in. The program says signing in an then it automaticaly closes. I check the hidden icons in the menu bar and de voobly icon disapears.
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 +[email protected]


Join Date: 19 August 2015
Posts:508
Edited 8 April 2020 - 6:58 am by +[email protected]
Hello KUAJO,

Please perform a [You must login to view link] and try again.

Remember to add Voobly to your Antivirus and Windows Firewall Exception List.

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 KUAJO


Join Date: 7 April 2020
Posts:4
Posted 8 April 2020 - 8:17 pm
The help center page you linked is not scrollable, i have to zoom out to see the whole page.

I already tried the clean installation and nothing change and it is in the exception list of the firewall.
I tried changing the compatibility settings and running as administrator and nothing.

I realised that no matter the username or password that you write (correct or not) when I click in sing in the program always closes
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 +[email protected]


Join Date: 19 August 2015
Posts:508
Posted 8 April 2020 - 10:15 pm
Are you using any AntiVirus? which one?

Seems to be a permission issue.
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 KUAJO


Join Date: 7 April 2020
Posts:4
Posted 12 April 2020 - 5:29 pm
Just windows 10 antivirus...
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 +[email protected]


Join Date: 19 August 2015
Posts:508
Posted 12 April 2020 - 7:00 pm
Please go to C:\Program Files (x86)\Voobly and search for your logs.

They should be named as the following:
Voobly.txt
Voobly(1).txt and so on

As you have said you are experimenting crashes, please provide use your dmp files. The dump file will tell us if it's a system or application error.

minidump(1).dmp and so on. Just the latest ones should be enough.
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 KUAJO


Join Date: 7 April 2020
Posts:4
Posted 13 April 2020 - 1:27 am
Okey
Attachments:
minidump 1.dmp (file size: 245.13 KB)
voobly 1.txt (file size: 2.28 KB)



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