Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > the setup files are corrupted. please obtain a new copy of the program
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Please perform this :
https://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client
If you have a firewall, please configure it like this :
https://support.voobly.com/display/vkb/KB1035+How+to+configure+Windows+Firewall+to+play+on+Voobly
Make sure to follow all steps.
Then if you have any antivirus, please try to add an exclusion/exception to the Voobly folder.
After all of this, try opening Voobly and test.
So it was the firewall ? Is your issue resolved ?
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