Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > keeps disconnecting
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You'll need to do a network diagnostics.
For that, go to your lobby. Above-left, click on Options->Network Diagnostics.
Click begin scan.
Screenshot it and upload it here : [You must login to view link] | Or you can copy/paste the results there.
Your local network port (UDP) is 16000. All game traffic is routed through this port. This can be changed in "Settings" -> "NAT Traversal".
Attempting to connect to 3 test servers. This will take around a minute to complete...
Received data from 'server 2' through port 16000 (this is your WAN or router port)
Received data from 'server 1' through port 16000 (this is your WAN or router port)
Received data from 'server 3' through port 16000 (this is your WAN or router port)
14 seconds left.
9 seconds left.
4 seconds left.
Test Result: All Pass
Network Health: All tests passed
Recommended Action: None
Details: All tests passed.
For help understanding this report or for more information go to http://www.voobly.com/pages/view/177#Network_Diagnostic_Tool.
https://support.voobly.com/display/vkb/KB1035+How+to+configure+Windows+Firewall+to+play+on+Voobly
Make sure to follow all steps.
Then add Voobly in exceptions to your antivirus.
About network issues while you're playing, you'll have to necessarly forward the 16000 UDP port to your computer. You can ask the owner of the router to do so, but there is no way that you can do unless it's via the router you're connected in.