Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Connection Problem, Download Update.
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He says that the directory is wrong, but it was always this ... I never had problems, I consulted on voobly and the folder is correct.
I do not use anti virus or firewall
From these problems
Connection lost with the server, and when it enters the RM-DM, it is downloading update but it will not ...
i am facing same problem on voobly!
>>Could not find game installation directory -- please join a lobby and run game diagnostics <<
>> Downloading Update (Unknown) <<
good
It's always best to create a new thread when you are seeking technical assistance. It is highly unlikely you are affected by the same issue as this was fixed more than a month ago.
If your frequently getting disconnected, you may have a problem with your ISP and may need to speak to them however, before you do so, go through the following checklist to ensure they are all in place:
1. You do not see a fast proxy warning notification when you are in a game room. if you do, you probably have your Voobly NAT port blocked on your network. Login to your router and open the port to your computers IP to address this issue.
2. Add Voobly and the game you play to the exception list in your security apps (Firewall, Antivirus, Antimalware).
3. Run a full scan for malwares using an antimalware program. i would recommed [You must login to view link]
4. If you have multiple devices connected to your router/modem, disconnect them all while playing your games. This will rule out the possibility of low bandwidth or provisioning issue.
P.S: Disconnections once in a blue moon are not a reason to be worried about and is a normal phenomenon. So unless you are getting disconnected quite often or at regular intervals, there is probably no cause for alarm.