Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Black screen and error message when i launch
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I have just installed AoC and when I try to launch the game from the Voobly game room, I immediately get an error pop-up message saying "32-bit color depth is required when using DxTools." After I click OK, the pop-up closes and the game window launches. But the window is completely black and I can't do anything because I can't see. A mod tried to help me and he said that it appeared like I join the game lobby, although I can only see the black window. Then I was redirected to tech support and my issue couldn't be solved.
Please help me.
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