Voobly is not responding

 sugardady_


Group: Standard Membership
Join Date: 1 December 2014
Posts:69
Posted 6 August 2017 - 7:41 am
Since the new update is here today , I started playing a game .. And after 5 minutes of game play my voobly crashed and made me drop inside game where I was winning .. This is such a disappointment.

Please fix your bugs and demons and let the peace come.

Thanks!
Link | Reply | Quote
 [LyF]PL_Flamaster


Group: Silver Membership
Join Date: 12 July 2007
Posts:24
Posted 6 August 2017 - 5:24 pm
This is happening to me today very frequently. The client is freezing and no responding. It happens since today.
Link | Reply | Quote
 [TheJedi]Genette


Group: Standard Membership
Join Date: 8 July 2012
Posts:2448
Edited 7 August 2017 - 11:18 am by [TheJedi]Genette
Please find your voobly folder (C:\Program Files (x86)\Voobly) and upload Voobly.txt, Voobly(1).txt etc. + minidump (1).dmp to this topic. this helps us finding the cause of the error. You'll have to click "Quick reply" before you type anything to see the upload options of the forum.

Edit: hotfix was released. Can you let us know, if you still experience these crashes, plz? thank you
Link | Reply | Quote
 sugardady_


Group: Standard Membership
Join Date: 1 December 2014
Posts:69
Posted 8 August 2017 - 5:01 pm
not anymore,,, guess the hotfix fixed that crash
Link | Reply | Quote
 Xylum


Group: Standard Membership
Join Date: 25 June 2017
Posts:1
Posted 9 August 2017 - 8:52 am
I am having this issue. How to apply hotfix? or it updates automatically? Thanks.
Link | Reply | Quote
 +[email protected]


Group: VTech Lead
Join Date: 17 January 2015
Posts:716
Edited 9 August 2017 - 11:39 am by +[email protected]
Xylum wrote:
I am having this issue. How to apply hotfix? or it updates automatically? Thanks.

It will update automatically when you login/relogin to Voobly (i.e. if you are not already using the fix)

Side note: The issue prevails.
Link | Reply | Quote
 +MembTV


Group: Tournament Host
Join Date: 15 July 2007
Posts:190
Posted 9 August 2017 - 11:51 am
It will update automatically when you login/relogin to Voobly (i.e. if you are not already using the fix)

Side note: The issue prevails.

im getting the problem like every 20 minutes... how can i fix it too...
Link | Reply | Quote
 +kitt


Group: Systems Operations
Join Date: 13 January 2008
Posts:16122
Posted 9 August 2017 - 2:44 pm
hi
issues are being worked on, patience guys its a big update to 1.5
Link | Reply | Quote
 CSA_A_Carter


Group: Standard Membership
Join Date: 15 June 2011
Posts:6
Posted 9 August 2017 - 8:01 pm
Having the same problem just crashes randomly?
Link | Reply | Quote
 +kitt


Group: Systems Operations
Join Date: 13 January 2008
Posts:16122
Posted 9 August 2017 - 11:42 pm
Quote:
[TheJedi]Genette
Please find your voobly folder (C:\Program Files (x86)\Voobly) and upload Voobly.txt, Voobly(1).txt etc. + minidump (1).dmp to this topic. this helps us finding the cause of the error. You'll have to click "Quick reply" before you type anything to see the upload options of the forum.
Link | Reply | Quote
 Butcher_John


Group: Standard Membership
Join Date: 24 December 2013
Posts:11
Posted 11 August 2017 - 8:29 am
+kitt, I did as suggested, copied and uploaded the files, but no answer whatsoever.
Link | Reply | Quote
 [_FyRe_]brightroar


Group: Standard Membership
Join Date: 27 March 2016
Posts:2
Edited 11 August 2017 - 2:20 pm by [_FyRe_]brightroar
It will update automatically when you login/relogin to Voobly (i.e. if you are not already using the fix)

Side note: The issue prevails.

Good afternoon guys :)

I am also experiencing this problem.
I was able to play AoE 2 games yesterday in the NPL without any issues.
Unfortunately, as of today, I have not been able to successfully launch the Voobly game client
or play any games.

When I launch the game client it freezes, endlessly saying "Downloading Unknown Update"

I get these error messages too:

14:14:34 Application started
14:14:34 Loading 'gui.dll'...
14:14:34 Debug assert failed on line 21 of ../../common/core/platform.cpp.

Hope my post helps narrow down where the problem is occurring.

Solutions I have tried:
1. Uninstalling and reinstalling Voobly

However the issue still prevails.

Thanks for reading and good luck finding the fix :)

EDIT 1:
I can't seem to download the latest game client update either :/
I always get this message when I try to open the link to the "v2.2.5.38.exe" update:

"This site can’t be reached
update.voobly.com took too long to respond.
Go to http://voobly.com/
Search Google for update voobly updates
ERR_CONNECTION_TIMED_OUT"

My internet is perfectly fine by the way. I just can't seem to access the page of the latest update

EDIT 2
Time: 8/11/17 8:09PM
Resolved my issues by downloading the v2.2.5.38 update.
I had to use my phone to download the .exe file though haha, since my computer for some reason can't open the link to the update file without getting a google connection error.
I transferred the .exe file from my phone to my computer via usb/charging cord.
After doing so, I ran the update file in my computer and everything went back to normal.

ALL GOOD



Link | Reply | Quote
 sugardady_


Group: Standard Membership
Join Date: 1 December 2014
Posts:69
Posted 11 August 2017 - 10:45 am
And it started crashing again ;pfft

This is so annoying where's chris elusive kitt mich tic fix this -.-
Link | Reply | Quote
 +kitt


Group: Systems Operations
Join Date: 13 January 2008
Posts:16122
Posted 11 August 2017 - 2:48 pm
hi
still being worked on people.
Quote:
[TheJedi]Genette
Please find your voobly folder (C:\Program Files (x86)\Voobly) and upload Voobly.txt, Voobly(1).txt etc. + minidump (1).dmp to this topic. this helps us finding the cause of the error. You'll have to click "Quick reply" before you type anything to see the upload options of the forum.



Link | Reply | Quote
[1]
Displaying 1 - 14 out of 14 posts
Forum Jump: