Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > Proxy error! Can someone help please?
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Network Health: Poor
Recommended Action: Port forwarding recommended or switch routers. The only port you need to forward is UDP port 16000 on Voobly you do NOT need the direct play ports 2300-2400 and 47624.
Details: Your router assigned different public ports to all the test servers this will make it hard for users to directly connect to you. You will likely see a large number of fast proxies.
if you go here you can find your router
[You must login to view link]
and set up port 16000udp directed to the playing pc private ip.
How are you connected ? Wifi/Cable/3g/4g ?
Do you have any antivirus installed ?
is there any other program like GR or hamachi running at the same time ?
Please answer these question so I can assist you further.
Thank you
I use 3g/4g from my smartphone and normally I encounter the past proxy error with others players. How can I resolve the problem.
Thanks
im not sure their is a definitive answer using a phone. is there a gui with anything you can set yourself?