Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > voobly cant upload the game or game crashing or game cant started

voobly cant upload the game or game crashing or game cant started
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 FITNA_21st


Joined:  7 November 2011
Posts: 7
Posted 26 March 2025 - 6:26 am
when game started it crashed, and this message appeared , can somebody help in this regards
<DirectX tool is on -- if you experience problems such as crashes it's recommended that you disable this tool in the "Game" menu.>
<Visual mods have been enabled -- if you experience problems such as crashes it's recommended that you turn them off in the "Mods" menu. List of mods: 1.6 Map Pack, AoC Custom Scenarios, Definitive Edition Music>
Attachments:
voob crashed.png (file size: 46.22 KB)

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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 26 March 2025 - 12:44 pm
Please run the game diagnostic tool from the game lobby and paste the results there. Thank you.
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 FITNA_21st


Joined:  7 November 2011
Posts: 7
Posted 13 April 2025 - 2:39 pm
here is game diagnostic tool from the game lobby result
Attachments:
game diagnostic.png (file size: 168.04 KB)

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 +chris@voobly

Voobly Team


Joined:  3 October 2007
Posts: 41361
Posted 13 April 2025 - 4:37 pm
Weird... did you install the game? Tutorials:
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