Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Symmetric NAT
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Thanks!
Do you have a lan port on your computer/ laptop. If yes, try a direct connection using a cable.
If that does not work, call your ISP and ask them to open port 16000 on your network. If they have no clue what you are talking about, ask if you could be connected to their network operations department or get a contact number of someone in that department if possible.
You probably may need to get a static public IP (your ISP may charge for it). Since you have a symmetric NAT you are more likely to need a public IP that does not change so that your port forwarding on your router can take effect.
Thanks a lot for your time guys!
They basically opened the port at their end which you obviously couldn't have done from your side. Never the less I am glad its working fine for you now.