Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > unable to join the game
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Please follow the instructions below.
Make a proper NAT configuration in your router
1. Login to your router.
2. Navigate to your routers port forwarding section, also frequently called virtual server.
3. Create the port forward entries in your router. (16000 UDP)
4. Test that your ports are forwarded correctly.
Make an exception for Voobly in your antivirus software and firewall settings
1. Locate: System and Security -> Windows Defender Firewall > Allowed Applications
2. Find Voobly and tick the boxes for public and private
3. Save by pressing OK.
Norton32
AVG
McAfee
Avast
Avira
Let me know how it went and have a great day!
Cheers.