Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > the setup files are corrupted. please obtain a new copy of the program

the setup files are corrupted. please obtain a new copy of the program
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 h4rIm


Joined:  17 de mayo de 2019
Posts: 5
Escrito 19 de mayo de 2019 - 13:43 p.�m.
Hi could somebody give me some advice? the setup files are corrupted. please obtain a new copy of the program
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 finally_free_


Joined:  25 de febrero de 2019
Posts: 767
Escrito 19 de mayo de 2019 - 14:17 p.�m.
Hey mate, you mean voobly or the game? Can you also upload a screenshot please?
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 h4rIm


Joined:  17 de mayo de 2019
Posts: 5
Escrito 19 de mayo de 2019 - 14:41 p.�m.
I mean voobly, it was an update and then this inscription. I give pictures 1 and 2
Adjuntos:
chyba 2.png (tamaño: 129.56 KB)
chyba.png (tamaño: 3.04 KB)

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 finally_free_


Joined:  25 de febrero de 2019
Posts: 767
Escrito 19 de mayo de 2019 - 14:58 p.�m.
Try to download and install from here: [You must login to view link]
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 h4rIm


Joined:  17 de mayo de 2019
Posts: 5
Escrito 19 de mayo de 2019 - 15:06 p.�m.
I have downloaded ... i tried reinstallation.
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 hassan


Joined:  14 de julio de 2007
Posts: 828
Escrito 19 de mayo de 2019 - 15:18 p.�m.
Hi.

Please perform this :
https://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client

If you have a firewall, please configure it like this :

https://support.voobly.com/display/vkb/KB1035+How+to+configure+Windows+Firewall+to+play+on+Voobly
Make sure to follow all steps.

Then if you have any antivirus, please try to add an exclusion/exception to the Voobly folder.

After all of this, try opening Voobly and test.



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 h4rIm


Joined:  17 de mayo de 2019
Posts: 5
Escrito 19 de mayo de 2019 - 15:44 p.�m.
Thank you very much for defending me firewall :(
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 hassan


Joined:  14 de julio de 2007
Posts: 828
Escrito 19 de mayo de 2019 - 16:00 p.�m.
h4rIm wrote:
Thank you very much for defending me firewall :(

So it was the firewall ? Is your issue resolved ?
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 h4rIm


Joined:  17 de mayo de 2019
Posts: 5
Escrito 19 de mayo de 2019 - 17:37 p.�m.
yes thx :*
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 hassan


Joined:  14 de julio de 2007
Posts: 828
Escrito 20 de mayo de 2019 - 08:22 a.�m.
I'm glad it is solved. Don't hesitate to post in the forum if you need any help or have questions. :)

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