Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Game missing... skin? pic attached

Game missing... skin? pic attached
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 m2adrenaline


Joined:  17 December 2018
Posts: 11
Posted 4 February 2019 - 5:42 am
This is what my game looks like right now (attached pic). It doesn't happen every game, but most games. AoE2 HD installed, playing on Voobly. Looking for possible solutions. Thanks!
Attachments:
AOK000.png (file size: 972.13 KB)

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 kitt


Joined:  13 January 2008
Posts: 17680
Posted 4 February 2019 - 12:34 pm
hi
if you have the steam version follow this tutorial for a good install: https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
you need to make sure your pc firewall allows voobly and the game through.
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 m2adrenaline


Joined:  17 December 2018
Posts: 11
Posted 5 February 2019 - 9:20 pm
I really thought this would work, but it did not :( Any other possible solutions??
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 hassan


Joined:  14 July 2007
Posts: 828
Posted 5 February 2019 - 9:27 pm
Hi.

Please follow correctly the guide of the clean installation. IF you have an existing game installation, you'll need to correctly clean it.

https://support.voobly.com/display/vkb/KB1054+Clean+installation+of+Aoe2HD+with+compatibility+patch
Make sure you follow all steps.

Then try to use those recommended settings in your room
https://www.voobly.com/files/view/31695090/db4efrmhsw88gf2wefkakbmj9nqvfr7r/VGR8.png


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 jabacaxi


Joined:  18 October 2018
Posts: 19
Posted 7 February 2019 - 7:53 am
If you're playing with WololoKingdoms, rerun the installer for that as well.


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