Community Forums > Voobly Support and Game Complaints Support > Client and Website related Problems and Questions > "Unable to join game"
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I have been using Voobly for a long time, without any problems. However, about one month ago, I became unable to join any games that I host myself. It gives me the error "unable to join game". Joining games that are hosted by other people works just fine.
I tried various things to solve the problem. First, I re-installed both AOC and Voobly from scratch, which did not help. I ran the network diagnostics tool, which indicated that there are no problems. The problem also remains when disabling both my firewall and antivirus, and rebooting my pc afterwards. During the past month I have seen several posts about this issue from other people, but have not found any solution. As a side note, all people with this problem seem to be running Windows 10 (which includes me).
All in all, I am usure on what further steps I could take to solve this problem.
Kind regards,
PoofyCrocodile
1. Screenshot or Copy+Paste of Game Diagnostics here.
2. Do you have Direct play enabled in Windows 10?
Please try running voobly/game as administrator then also try these settings for max performance below,
(You don't need to have "Start in windows mode" ticked on if you don't stream).
I have Direct play enabled in Windows 10, I run Voobly as administrator, and am using those settings.
from admin tools, application events. see if there is a log entry for this.
ok thanks
what AV do you use?
i have an idea on this, maybe.
on what ever browser you are using delete the browser cache and cookies. reboot and try but log in through the web site http://www.voobly.com/
d/load and try another up to date browser and try.
ok thanks
i used to use AVG and it screwed up every so often. uninstall it, you may need the uninstaller from AVG to clear it. reboot and try
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ok
now im running out of ideas. check your pc firewall follows the below
https://support.voobly.com/display/vkb/KB1035+How+to+configure+Windows+Firewall+to+play+on+Voobly
ok thanks
can you as host join a game thats unrated on voobly?
can you as host join a game that has the anti-cheat turned off?
can you as host join a game that you start completely off voobly?
I can not join a game that I hosted with anti-cheat turned off.
I can however join games that I launch in single player mode (from a Voobly lobby).
Please try the following:
1. Use a different patch to see if it works.
2. Run Voobly as an administrator
3. Uninstall all Voobly mods
If none of the above helps, open your Voobly directory and check the log files. That will give you a hint on what could be the cause of it. The log files are text files (Voobly.txt, Voobly(1).txt and so on).