Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > Error installing package (Error :Clean Directory Failed)

Error installing package (Error :Clean Directory Failed)
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 scotia_pict


Joined:  23 August 2011
Posts: 36
Posted 1 November 2017 - 6:08 pm
When I log into the voobly lobby this message in the title appears in a pop up box. Then after 30-second a downloading update is at 100% but it doesn't finalize. the loading symbol keeps spinning around with the option to cancel.

I have tried reinstalling Voobly in addition with disabling my anti-virus to no avail.
Any help would be welcomed.
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 ____Kofahi____


Joined:  2 July 2017
Posts: 413
Posted 1 November 2017 - 8:56 pm
Hi

https://support.voobly.com/display/vkb/KB1053+Clean+installation+of+Voobly+client

https://support.voobly.com/display/vkb/KB1019+Clean+installation+of+Age+of+Empires+II+with+the+latest+patches
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 scotia_pict


Joined:  23 August 2011
Posts: 36
Posted 2 November 2017 - 2:55 am
I followed both steps above but the issue remains the same. My Voobly was fine up until my membership got activated yesterday.
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 scotia_pict


Joined:  23 August 2011
Posts: 36
Posted 2 November 2017 - 8:46 pm
It appears to have been a keyboard key alterer program I had installed that was causing the issue. I removed the keys I had remapped and all seems well.
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 [CSC]Bieber


Joined:  24 June 2015
Posts: 1528
Posted 3 November 2017 - 12:36 am
Glad to hear that! If you experienced anymore issues feel free to make new thread :)



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