Help Center > Tech Support > Game Diagnostics
Game Diagnostic Tool

The Game Diagnostic tool (GDT) is coded into the Voobly client application. It's job is to scan your computer to make sure the game is installed in the correct location and to automatically fix any problems it encounters such as missing registry information or game files. It also checks to make sure you have the latest game patches installed. The GDT eliminates the time consuming and confusing fixes and downloads that were previously required to fix these common problems.
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Contents:

Possible problems with the tool

  1. You do not understand how the GDT works or how to use the tool correctly to fix missing/broken files or information that is needed to play your game. This is usually the problem if the GDT appears to not be working properly, and can be easily fixed by asking for help on the forum. See below to find out where and how you can request help.
  2. You haved installed a bad version of your game and can't play. The Game Diagnostic Tool should automatically fix this issue, but it doesn't. This is likely a bug; you will need to report this issue so it can be fixed. See below for instructions on reporting.
  3. You do not have the game files in your computer registry. The Game Diagnostic Tool should automatically fix this issue, but it doesn't. This is likely a bug; you will need to report this issue so it can be fixed. See below for instructions on reporting.
  4. You do not have the latest patch for your game installed. The Game Diagnostic Tool should alert you of this so you can manually download the correct patch, but it doesn't. This is likely a bug; you will need to report this issue so it can be fixed. See below for instructions on reporting.

How to report an issue or request help

  1. Copy and paste your diagnostic log
  2. Make sure you also explain what problem you are seeing
  3. Try playing without the anti-cheat and see if the problem goes away
  4. The more details you give us the easier it will be to help you

Sample log


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How to run game diagnostic tool


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Last updated on 23 January 2015 - 11:54 pm by 2394823
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