Community Forums > Technical Support > Game Support: all game related problems > Problem with Voobly dropping rated games

Problem with Voobly dropping rated games


Group: Standard Membership
Join Date: 31 July 2014
Edited 14 September 2017 - 8:32 am by blueknight722
It has happened 3 times this week already where a player has just left the game and I don't receive points. It's like they know there is a problem with Voobly and they exploit it. Everytime when they should resign they leave the room and I receive a Voobly message saying "Game was not rated. Reason: Game was not finished." So all three times when I am winning they are able to drop out of the game and the game doesn't recognize it as a loss or win. BTW these are rated games. It is all I play and all the time at the end the player has already left the room.

Can someone fix this issue as it is becoming more common and I am not sure how they do it but they are killing the whole rating system.
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Group: VTech Lead
Join Date: 17 January 2015
Posted 14 September 2017 - 10:31 am
Hi there,

When the game starts do not press the resume lobby button, especially if it was a 1v1 game. If you hit the button and your opponent drops, you are likely to be left with an unrated game.

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