Community Forums > Voobly Support and Game Complaints Support > Game related Problems and Questions > I loose connection to voobly while my internet still connected
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It is very common for players to drop once in a while or more often for some players with a poor connection. if this however, is happening more frequently in recent times, you might want to ring your ISP and check with them to see if there is a problem/outage. A change in their network setup can also be the cause of you loosing connection. That is ofcourse assuming that nothing has changed on your side.
This is exactly what happens when your internet connection drops momentarily.
Are there are a lot of devices users/ connected to your router/ modem? Do you sue any other active application that could be hogging your bandwidth? If not then you most likely have a problem with your connection and you may want to speak to your ISP about it.
Do you see yourself Fast proxy to any other player when you join a game room? How are the pings to the other players?
Can you run a speedtest from [You must login to view link] and share the results with us? Click on the 'share' link to share the results after you are done with the test.
You will find the logs in C:\Program Files (x86)\Voobly. There will be 6 text files with the following names:
Voobly
Voobly(1)
Voobly(2)
Voobly(3)
Voobly(5)
Voobly(6)
Upload them to this thread after you get disconnected
Open command prompt, type the following and hit enter:
ping [You must login to view link] - t
After 2 hours press ctrl C to stop the ping. Then copy the results and paste them in here.
P.S: Play a game while the ping is running. If you get disconnected, alt tab to this window to see if you lost any packets at that instant. They would usually be marked with "Request timed out" or "Destination host unreachable"
The it says to click control - inter so i press it and stays the same C:\Documents and settings/... and the line tilting. So ill wait two hours like that and then press ctrl c